CHM Haval Little Falls Roodepoort- Bad experience on the Service

Good day.

I took in my car on the 25 April at CHM GWM Little Falls in Roodepoort. I have an autocard from Wesbank. I asked the service consultant JP to check with Wesbank on what is covered for the service and let me know. He called me at 14:30 telling me that Wesbank is not loaded as a merchant on their system and I need to pay 9500 for the service. He advised that the service wasnt done at that time. I then called Wesbank myself and they advised that they are a merchant. I then called by a few times to speak to JP and he wasnt taking my call as I wanted to stop the service. After holding on for more than 10mins, I asked to be transferred to finance. They advised that he used the incorrect code for the merchant and they will provide him with the correct one. I called JP back in the 30mins after the call to stop the service as I didnt have the funds, he then told me that the car was already serviced. The time the call was made to me and call I made back, was 30 mins which meant that my car was serviced in that 30mins gap? How does that make sence?

My car wasnt released on the day as payment was required. The next day I had to take my son to school and now had to incur cost for uber to school and to the dealership. I sat there for an hour with no help and had to go upstairs to ask the Finance Lady for assistance. She came down to speak to him so I can have my car. But I had to make the full payment of R9 500 to get my car back.

No apology from JP or GWM Little falls. I then had to beg to be refunded. I called every second day to follow up and I got no feedback on my refund.

Wesbank is only paying R3000 for the service and balance they dont cover, which then made me liable for the balance I didnt budget for because he didnt call me to check, he just went head and serviced my car without my concerned.

I want to be compensated the full amount as the service failiure was on their side and all of this was because JP, the service consultant didnt do his job and due diligence.

I am in the process with Riccardo to do the R3000 refund. But I need compensation for the all the trouble JP caused.