4 WEEKS NO UPDATES FROM GWM CENTURION AFTER I TOOK MY CAR THERE!!!!!!!

I bought a P Series last year in October , in March this year i decided to take a trip with my family to Limpopo, only for my car to lose power on the freeway as i was passing Centurion. Long story short i decided to have it towed to the nearest GWM (Suzuki Select Centurion) . What a nightmare its been - from the 20th of March 2025 to today the 14th of April no one can tell me what the issue is with my car, i keep calling and the lady thats suppose to me giving me updates is forever busy and does not return my calls the service manager by the name of Rico does not respond to my texts or answer my calls.

Its the only car i have and am now just sitting with no hope of ever getting my car fixed - let alone its a car i bought 4 to 5 months ago.

Is the issue that am not important or am not making enough noise to get attention.

PLEASE HELP GET MY CAR FIXED!!!!!!!!!!!!