Terrible customer service and response

Went into the dealership dealt with Ryan went to test drive a BMW 320i he took me on a test drive with the car thought things would go well. Lies upon lies began to arise about the vehicle I’ve been in the motor trade myself so you can’t bull**** a bull****ter. They did an evaluation on my trade in apparently I was going to get a response but Ryan tells me that his manager is delaying him and that he kept asking for the trade in value but his manager would take his own time. Eventually he never got back to me at all. I feel as though I was pre-judged. Funny thing is this coming Monday morning I will be picking up my new car from another Dealership which helped me every step of the way and were excellent and fast. Took them 3days to get everything sorted for me.