Pathetic service Grasmere plaza toll

let me start by saying I use the Grasmere toll everyday morning and afternoon and do not use a concession card. thats R21 a day.

today I had the extreme displeasure of being assisted by Given at the boom.

I had my hand as far out the window as I could, as my window does not roll all the way down for security reasons, and I am quite short. he had his hand half way out and refused to reach further to take the money, so the coin fell. I had refused to pick it up as he already had an attitude and I was already late for work.

he then started screaming at me saying I think I am special. I retaliated to his bad attitude. and screamed back at him and when he swore at me I swore at him to that I will admit, as he refused to open the boom saying he doesn't care if im late for work. I sat there for over 10 minutes hooting and calling the office.

my question is. is this the people sanral hires? is this the service we receive? I dont use that road for free. he said "if you don't want to pass here you mustn't"

If he is too "special" to take motorists money and do his job then perhaps he should quit and do something that makes him feel better about himself and not take his frustrations out on sanral's paying motorists

I will be taking this up legally as this is harassment and I had attempted to sort this out politely by contacting the manager and requesting an apology.