OP
Obakeng P
1 reviews | Active since Sept 2018
21 Jul 2026, 16:31
unhappy client
called the deb canceling company requesting for my clearance only to speak to a rude consultant by the name of Blosom she could not help me and hung up the phone on me call again asking to speak to her manager was told her name is Debra the agent i spoke to is Serena. at 1st i was advised by Nicolas that i will get my documents month end that was in may promising me that in June i will get all my documents
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Grand Debt Solutions's replyOfficial
22 Jul 2026, 09:48Hi Obakeng,
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you experienced, as well as for the level of service you received during your interactions with our team. This is not the standard of service we strive to provide.
Following an urgent investigation, we established that, as part of the clearance process, we requested a paid-up letter from Foschini in May 2026, which was required before we could issue your clearance certificate. The required confirmation was only recently received, which unfortunately contributed to the delay.
After your son contacted our office today, the matter was immediately escalated for urgent attention. We followed up as a priority and have now received the required paid-up letter.
We are currently finalising your clearance certificate and will issue it without further delay. Once it has been submitted to the relevant credit bureaus, the debt review status is expected to be removed within 7 to 21 business days, subject to the credit bureaus’ processing times.
We appreciate your patience throughout this process and sincerely apologize for the inconvenience caused. Thank you for bringing this matter to our attention, as it allowed us to expedite the outstanding requirements. Should you require any further assistance, please do not hesitate to contact us.
Kind regards,
Grand Debt Solutions
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you experienced, as well as for the level of service you received during your interactions with our team. This is not the standard of service we strive to provide.
Following an urgent investigation, we established that, as part of the clearance process, we requested a paid-up letter from Foschini in May 2026, which was required before we could issue your clearance certificate. The required confirmation was only recently received, which unfortunately contributed to the delay.
After your son contacted our office today, the matter was immediately escalated for urgent attention. We followed up as a priority and have now received the required paid-up letter.
We are currently finalising your clearance certificate and will issue it without further delay. Once it has been submitted to the relevant credit bureaus, the debt review status is expected to be removed within 7 to 21 business days, subject to the credit bureaus’ processing times.
We appreciate your patience throughout this process and sincerely apologize for the inconvenience caused. Thank you for bringing this matter to our attention, as it allowed us to expedite the outstanding requirements. Should you require any further assistance, please do not hesitate to contact us.
Kind regards,
Grand Debt Solutions
Grand Debt Solutions's reply22 Jul 2026, 09:48
Official
Hi Obakeng,
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you experienced, as well as for the level of service you received during your interactions with our team. This is not the standard of service we strive to provide.
Following an urgent investigation, we established that, as part of the clearance process, we requested a paid-up letter from Foschini in May 2026, which was required before we could issue your clearance certificate. The required confirmation was only recently received, which unfortunately contributed to the delay.
After your son contacted our office today, the matter was immediately escalated for urgent attention. We followed up as a priority and have now received the required paid-up letter.
We are currently finalising your clearance certificate and will issue it without further delay. Once it has been submitted to the relevant credit bureaus, the debt review status is expected to be removed within 7 to 21 business days, subject to the credit bureaus’ processing times.
We appreciate your patience throughout this process and sincerely apologize for the inconvenience caused. Thank you for bringing this matter to our attention, as it allowed us to expedite the outstanding requirements. Should you require any further assistance, please do not hesitate to contact us.
Kind regards,
Grand Debt Solutions
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you experienced, as well as for the level of service you received during your interactions with our team. This is not the standard of service we strive to provide.
Following an urgent investigation, we established that, as part of the clearance process, we requested a paid-up letter from Foschini in May 2026, which was required before we could issue your clearance certificate. The required confirmation was only recently received, which unfortunately contributed to the delay.
After your son contacted our office today, the matter was immediately escalated for urgent attention. We followed up as a priority and have now received the required paid-up letter.
We are currently finalising your clearance certificate and will issue it without further delay. Once it has been submitted to the relevant credit bureaus, the debt review status is expected to be removed within 7 to 21 business days, subject to the credit bureaus’ processing times.
We appreciate your patience throughout this process and sincerely apologize for the inconvenience caused. Thank you for bringing this matter to our attention, as it allowed us to expedite the outstanding requirements. Should you require any further assistance, please do not hesitate to contact us.
Kind regards,
Grand Debt Solutions