Snake in the Grass!

Firstly, I was contacted in 2022, and entered into an agreement pertaining to my accounts not fully understanding the implications this had entering into debt review. Starting with where they even got my number to start with sounds highly ******* from a POPIA perspective. Irrespective of this, my situation didnt get any better and to date this status is still not resolved. When contacting them to try understand how I sort this out, they said I need to settle the remaining account in full and then contact them to remove my status, until then they cannot do anything to my status, they cannot make any payment arrangements, nor can they supply me with a letter stating any of this, and on top of this Im told I cannot approach any other debt counselor to resolve this for me. Needless to say just last year they were happy to supply me with a letter for my rent being in the exact same status as today? How inconsistent can this be? And is this even legal to supply you with a letter stating any of this for legal purposes?