FA
Flauraanz A

1 reviews | Active since Aug 2016

05 Aug 2016, 08:47

WORST SERVICE EVER - WAITING 4MONTHS FOR PAYMENT OF DIVORCE BENEFIT

<p>If the call centre agents at GPAA does not lie about the progress of my Divorce claim which I have been waiting for 4 months and everytime GPAA says that i must phone next week for a payment date. The I HAVE RECEIVED AN E-MAIL THAT STATES THAT I WILL RECEIVE MY MONEY:-</p> <p>Dear Sir/Madam</p> <p>Reference No: ME71/ CP 996097A8</p> <p>GPAA SECURE</p> <p>Thank you for contacting GPAA.</p> <p>Please accept our apologies for the late response.</p> <p>With regards to your email below, please be advised that a payment run should take place tonight and your benefit should be available in your account by Tuesday next week.</p> <p>Please further be advised that a payment letter has not been created as yet.</p> <p>Kindly follow up on Monday to confirm a payment date.</p> <p>For any further enquiries please feel free to contact us. Please quote the reference number shown above in all correspondence.</p> <p>Yours sincerely,</p> <p>Customer Relationship Management</p> <p>AND NOW THEY SAY:</p> <p>Dear Sir/Madam</p> <p> Reference No: PR34/ CP 996097A8</p> <p> GPAA SECURE</p> <p> Thank you for contacting GPAA.</p> <p> Please accept our apologies for the late response.</p> <p> Kindly note that the file we unable to confirm payment date yet.</p> <p> For any further enquiries please feel free to contact us. Please quote the reference number shown above in all correspondence.</p> <p> Yours sincerely,</p> <p>Customer Relationship Management</p> <p> </p> <p>Government Pensions Administration Agency • Toll Free Call Centre: ***• ********** GPAA| Private Bag x 63| Pretoria| 0001</p> <p>THIS IS WHAT THEY ARE SAYING. PLEASE HELP!!!!!!!!!!!!</p>

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Replies (1)
Government Employees Pension Fund (GEPF)
Government Employees Pension Fund (GEPF)'s reply08 Aug 2016, 07:19
Official

Good Day

Thank you for contacting the GPAA.

We acknowledge receipt of your complaint.

Kindly note that i have made a follow up with our finance section regards the payment that was rejected.

I will liaise once i received feedback.

Kind Regards.

Lucille Smith