1 reviews | Active since Aug 2016
WORST SERVICE EVER - WAITING 4MONTHS FOR PAYMENT OF DIVORCE BENEFIT
<p>If the call centre agents at GPAA does not lie about the progress of my Divorce claim which I have been waiting for 4 months and everytime GPAA says that i must phone next week for a payment date. The I HAVE RECEIVED AN E-MAIL THAT STATES THAT I WILL RECEIVE MY MONEY:-</p> <p>Dear Sir/Madam</p> <p>Reference No: ME71/ CP 996097A8</p> <p>GPAA SECURE</p> <p>Thank you for contacting GPAA.</p> <p>Please accept our apologies for the late response.</p> <p>With regards to your email below, please be advised that a payment run should take place tonight and your benefit should be available in your account by Tuesday next week.</p> <p>Please further be advised that a payment letter has not been created as yet.</p> <p>Kindly follow up on Monday to confirm a payment date.</p> <p>For any further enquiries please feel free to contact us. Please quote the reference number shown above in all correspondence.</p> <p>Yours sincerely,</p> <p>Customer Relationship Management</p> <p>AND NOW THEY SAY:</p> <p>Dear Sir/Madam</p> <p> Reference No: PR34/ CP 996097A8</p> <p> GPAA SECURE</p> <p> Thank you for contacting GPAA.</p> <p> Please accept our apologies for the late response.</p> <p> Kindly note that the file we unable to confirm payment date yet.</p> <p> For any further enquiries please feel free to contact us. Please quote the reference number shown above in all correspondence.</p> <p> Yours sincerely,</p> <p>Customer Relationship Management</p> <p> </p> <p>Government Pensions Administration Agency • Toll Free Call Centre: ***• ********** GPAA| Private Bag x 63| Pretoria| 0001</p> <p>THIS IS WHAT THEY ARE SAYING. PLEASE HELP!!!!!!!!!!!!</p>
Good Day
Thank you for contacting the GPAA.
We acknowledge receipt of your complaint.
Kindly note that i have made a follow up with our finance section regards the payment that was rejected.
I will liaise once i received feedback.
Kind Regards.
Lucille Smith
Good Day
Thank you for contacting the GPAA.
We acknowledge receipt of your complaint.
Kindly note that i have made a follow up with our finance section regards the payment that was rejected.
I will liaise once i received feedback.
Kind Regards.
Lucille Smith
