Worst of the Worst!!!

Worse of the Worst

A claim has been submitted in January and I was constantly asked for additional documents like the cost of funeral after receiving an SMS to urgently contact GEPF , the call center is continuously experiencing high call volumes , documents have been sent but nothing has been received , if you have to wait for them to bury your loved ones with no other alternatives the body will rot for eternity nothing has been paid and it is now April , Two weeks ago I was told that there will be an update today but nothing has been updated. I understand that Covid delays things to some point but this is just rediculous.