Worse Customer Service From GEPF call centre

GEPF and the call centre agents must be the most *********** people I have come across.Its been over 3 months im awaiting my moms funeral policy payout.You hold for 30min at a time.Each and everyone has a different story.Im not sure if they not getting the same training though?I have spoken to Maria, Stephen, Berton, Louisa(who outright told me she wont help me I must call her TL on ***)whereas the number does not even exist.I also spoke to Meghan and Nadine.Everyday they got a new story.If you depend on GEPF to bury you family members there bodies will rot before they pay out your money.All documents sent over and over again.I have never in my life come across such bad people etiquette.No one seems to want to go the extra mile.