What’s causing a delay to my pension fund payout

I have resigned in July 2018submitted all the required documents for my pension fund payout before July 2018 . Since Early September till today I’ve been calling gpfs just to check how far my application was, and everytime I call they telling me that My application is with the finance department and they waiting for directive from sars. This is the song they’ve been singing ever since and today I called sars to check if they indeed received the directive and sars said they haven’t received anything from gpfs because everytime they get a directive it will b updated on their system and mine was not there to show that they haven’t received anything. I’m really disappointed because every week I’ve been calling and I’ve been given the same answer and that I should keep phoning to check and I don’t see any progress. All I need to know it’s whats happening? What’s causing the delay and when am I gonna get paid? I need answers