What to do??????

<p>My mothers Pension is taking more than 5 months, we received an acknowledgement of receipt in September 2016 and we were told it would take 60 days for them to pay. Still ... everytime we follow up its at contributions... I spent hours trying to get through to their call centre with no answer. What more must we do? or why are they taking this long? why are they trying to hang on to the funds so desperately? </p> <p>Are they waiting for the documents to expire so we can re submit and they can take another 6 - 8 months??? my siblings and I are fraustrated and disappointed that when dealing with a death you still have to deal with all of this. </p>