Very poorly managed for such a large fund with a poor app.

I'm sure almost 90% of people share my sentiment, when I say GEPF is extremely poorly (kept/handled/managed). After waiting a few hours in line at the Durban satellite branch, I was told I would receive an OTP of which I did, they also stated the app would be updated and benefits would show to be able to do a claim for the two pot system and not to my surprise, the app after all the crashes and technical errors, was still not showing anything, thus can't claim and now I have to go back there to try get more information on a way forward. The poor mismanagement is dismal for such a large fund with so many members but it is the government after all.