VERY POOR SERVICE DELIVERY

<p>My mother passed away 09 Aug 2015. My dad is the sole beneficiary of her pension. Documents were submitted to GEPF and still no payment has been received. I have submitted a query to the email address provided on the website, and only get an automated response. No one has gotten back to me. I have made numerous phone calls (on a weekly basis), dotted down when i called and who i have spoken to. Each time I am told that the documents are at the Finance Dept and no feedback has yet been received. It is appaling that such an institution has (firstly) very poor response time and extremely poor service delivery, (secondly) taking more than a year after my mom's passing to pay her pension to my dad, who is earning under R3500 a month! I cannot believe that I must go this route in order for a better service and response from GEPF. I hope someone will call me, instead of me waiting 20 min or longer for a call to be answered.</p>