Very Bad Service

I have been in touch with GEPF since the 2nd August 2017 i.r.o funeral benefits .I emailed ALL the documents to them. My mother was buried on the 5th of July 2017. GEPF has ignored my emails and I am battling to get the monies. I called them as well and have had NO Joy.2 days ago I called them again,they assured me that they would call me back the same day and DID not do so. All I want is for them to pay the funeral benefits which is due as I have to refund monies due to loans iro the funeral......