NM
Nomaphelo M

1 reviews | Active since Aug 2015

10 Aug 2015, 11:51

useless, rude and pathetic consultant.

GEPF has the worst call centre ever. If a person holds less than 30 minutes then shes lucky. I retired in July then I call the call centre to find out if they received all the docs, Tebogo Koeta was so impatient and sarcastic. He asked me to confirm my details and when it came to confirm when I started working he argued with me. I told him I started on the 1 feb 1981 he disputed that saying I started in 1984. He then said I phoned the call centre for help so I mustn't tell him how to do his job. He even said my id no I was giving him was wrong, I asked him to read it for me and he read something totally different from what I told him, I told him he is not listening to me he just wanna argue with me he said that is not relevant from what I called him for. then asked if he knows how much ill be getting and when he said he cant disclose that. I asked him if the fax with my address was received, he didn't even ask when I sent it he just said no. I asked to speak to the manager or supervisor he said none of them are availabe Can someone call me with the right information please as I dont have the energy to hold for more than 30 minutes and speaking to rude consultants.

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Replies (1)
Government Employees Pension Fund (GEPF)
Government Employees Pension Fund (GEPF)'s reply12 Aug 2015, 08:53
Official
Hello Pheshlele,

Thank you for contacting the GPAA.

We acknowledge receipt of your enquiry.

Please be advised that your pension documents are still being worked on/

No date of payment or finalisation has been confirmed as yet.

We would like to assure you that our Office is looking into the matter and will provide you with feedback in this regard as soon as the matter has been concluded.

Kind Regards
Megan Lambert