Unbelievable poor service by GEPF

I have been calling the GEPF daily without anyone answering my call holding on for more than an hour daily since 10 August. I also sent an email to *** on the 10th August requesting information required for 2019/2020 e-filing tax season and to date no response has been received. I need documents go be able to finish my registration and profile creation on e-filing site there's no way I can do it without the GEPF help. A week of constant calling with over an hour on hold per call as a pensioner 8s unacceptable and shameful.