Unacceptable treatment by GEFP

I cannot even begin to articulate my utter disgust with the service that I have received from GEPF. I resigned from government from 31 March 2020 and my pension was only paid out into my nominated preservation fund on 02 September 2020. Up until now, that money has still not been allocated because both the fund and I are being sent from pillar to post to obtain proof of payment from GEPF. Email are responded to erratically and after a long time and getting through to tgeir Caa Centre is like pulling teeth and give you contradictory information. I sent a complaint to the office of the GEPF CEO and have not even been graced with a response. The question I keep asking them is how they expect me to survive for all these months without an income when they continue to earn their salaries even while they are at home doing nothing. I am aware that there are many people complaining about the same unacceptable treatment and feel that it is time GEPF & GPAA were challenged in a class action. This ill-treatment and impoverization of former public servants must come to an end.