UNACCEPTABLE SERVICE - GEPF

On the 15th of May 2018 we consulted with a client regarding the pension of her late husband who passed away on 06/06/2017. Our client informed ourselves that the pension benefits were paid to the Chief Director as the beneficiary nominated was the deceased's minor child.

On the 23rd of May 2018 we sent an email to GEPF ********** regarding a few queries. Only on 11 June 2018 we received feedback with a reference number: JU25/ ********** 8

As to date we have not received any feedback from GEPF despite numerous attempts to follow up telephonically and via email.

Our client is highly upset, as are we with the unacceptable service from GEPF.