Unacceptable Service

In November 2015 I received forms Z894 documents from one of your GPAA forms to fill out in order to claim for unclaimed funds, in the estate of my late grandfather. Since then I have been to the Master of the high court to get the necessary documents to appoint an Executor of state in order to assist with the claim. I went to great lengths to obtain all the required documentation on the form and on 04 April 2016 I hand delivered the documentation to one of your employees. When I contacted the GPAA call Centre to obtain the status of th claim they indicated that there was no claim on the system, when I contacted the GPAA employee I had dealt with, they told me that the documents are no where to be found and must have been lost "somewhere before being loaded on the system. As a result I was told to start the entire process of obtaining the documents and submitting them again which is totally unacceptable.