Two-Pot-system.

Poor service delivery on two pot system. This initiative was intended as emergency relief fund towards public servants. The whole process has cost nothing but stress, frustration and anxiety on applicants. They mislead and lie to us, to extend that they are shifting blame to SARS. We struggled to get tax Directives due to their incompetence or unwillingness to assist us, secondly we have applicants who submitted thier claims as early as from 2nd to 6th September 2024, to date some still have not received tax Directives and those who received directives they have not received payment. Thirdly it is a struggling to get hold of them, its either there is a problem with their landline or the number doesn't exists. Fourthly you have people who claimed recently but they managed to get directives and paid before individuals who claimed early September 2024. We urge GEPF to sort this mess and assist people accordingly. Not this nonsense that is in violation with" Batho Pele " principle. And also they must take accountability as far as this relief fund is concerned.