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1 reviews | Active since Jun 2016

15 Jun 2016, 11:42

The worst service ever

<p>My mother's claim was submitted end of February 2016 when she left her employment. She was told this process takes about 6 six weeks.</p> <p>We're now on the fourth month and she's still waiting. She's not getting any assistance at all. Everytime she calls the call centre, she's told her claim its not on the system. No further explaination...not on the system.</p> <p>Same story for four months??? Thats just ridiculous. How is she supposed to survive for so long???? Can someone attend to this please. </p> <p> </p>

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Replies (2)
Government Employees Pension Fund (GEPF)
Government Employees Pension Fund (GEPF)'s reply17 Jun 2016, 11:52
Official

Good Day

Thank you for contacting the GPAA.

We acknowledge receipt of your complaint.

Kindly be advised that the GPAA have not received the pension withdra3wal documents from the members ex-employer as yet.

I have however made a follow up in this regard and will provide feedback once the matter is concluded.

Kind Regards.

Lucille Smith

Government Employees Pension Fund (GEPF)
Government Employees Pension Fund (GEPF)'s reply20 Jul 2016, 05:30
Official

Good Day

Kindly note that the pension documents was finalised and will be paid on the 22nd of July 2016.

Kind Regards.

Lucille Smith.