the worst service delivery ever

The worst service delivery ever. They don't want to handle problems via email. You sit for hours on a phone to get through. When you do get through, they're offline. They instruct you to download forms from their platform, but when you search for the form, it consistently returns zero matches. Their self-service platforms are ridiculous; you struggle to get registered, and once. registered, you struggle to log in again as it keeps saying the same ID you registered with is not on record. It is unthinkable that a platform and organisation working with vulnerable people's money can be so disorganised. The worst part is that they won't even be bothered by this review, as the people providing the service are still receiving their salaries despite the poor service delivery.