The GEPF does not honour the wishes of their deceased clients.

The GEPF does not honour the wishes of their deceased clients. Having worked for the government and paying into the GEPF for many years my Mom passed away in May 2020. According to her pension plan my disabled sister is supposed to receive a child pension. To date, she has not received a cent despite many submissions, telephone calls, re-certification of documents and costly courier deliveries. The reply to our latest query was that their system had been down for three weeks (Its been almost four years).