Terrible Service from GEPF for Pensioners who are elderly! No Regard for service at all!!!!

We have logged the pension request to be processed and visited the offices in Johannesburg on the 6th of November 2024, stood in the queue for 6 hours and only to be told that the case has not been worked on since June 2024 after my father submitted all the required documents

We followed up again on Monday the 10th of November 2024 telephonically and we were advised that we should call in again on the 13th of November 2024, we just got off the call with the call center of GEPF and we were told to call in again after a week

We have continuously requested for the contact numbers of the supervisor dealing with this case and were blatantly advised that they will not provide details of the people, these people are state employees and we are not requesting for their personal numbers but their office numbers!!! No email addresses could be provided

The last feedback we received was that Betty from the Legal division in the Pretoria office was dealing with the matter, but no feedback was provided there after!

This is terrible service that we have received, my father is a pensioner and is struggling to pay his accounts on time due to incompetence from the GEPF, there is no clear communication in terms of what is required from my father’s side, the file has been unattended since June 2024 with no movement or feedback from your department

I am documenting this email as proof that will be submitted to the MEC’s office and all publications to show how retired members of the GEPF are treated at the age of 65 years