Terrible service

I have been submitting documents to GPAA and GEPF for the past 4 months. GEPF says they have forwarded the documents to GPAA, but when I call GPAA says they didn't receive documents on their email or from GEPF. Then GEPF says they never received any documents yet I have emails from them with reference numbers stating that they have sent the documents for processing. In the age that we living in, no one uses fax anymore.

They are very insensitive after you have lost a loved one. They treat you and your loved ones case as a number and none is prepared to be helpful and deal with queries in the correct manner. Its12 April 2021 after submitting claim at the end of November, I received an email stating that GEPF did not receive the member's pension documents from the employer, and the employer says they definitely sent it through. Is it incompetence, insensitivity or are they deliberately delaying the process. All I received was mixed messages and reference numbers, no real communication or payment.