1 reviews | Active since Jul 2015
Struggling to get my pension paid
I have been calling to the call centre everyday - from my cellphone, waiting 20-30min on the phone, only to get terrible feedback as none of the agents can give me a proper answer on where my file is. 2 weeks ago I was told my file is complete and needs to be sent to SARS for tax directive and it is now 2 weeks later and this still cannot be confirmed. the answers I get is, we have 60 days - yes 60 days if there is an issue with the file. I have been told my file is in order - so what is the problem? this is very urgent as I am under legal financial commitments. Please PAY MY MONEY URGENTLY<br> It would also be nice if the department communicated across the board so that when a member phones they do not get a hundred different stories. disappointed beyond words with the service and the fact that I have numerously stressed the urgency which just gets ignored - and with emailing the various emails I have - I am lucky to even receive a response
Thank you for contacting the GPAA.
We acknowledge receipt of your enquiry.
Please note that the processing of your pension documents are still being worked on.
No date of payment or finalisation has been confirmed as yet.
We would like to assure you that our Office is looking into the matter and will provide you with feedback in this regard as soon as the matter has been concluded.
Kind Regards
Megan Lambert
Thank you for contacting the GPAA.
We acknowledge receipt of your enquiry.
Please note that the processing of your pension documents are still being worked on.
No date of payment or finalisation has been confirmed as yet.
We would like to assure you that our Office is looking into the matter and will provide you with feedback in this regard as soon as the matter has been concluded.
Kind Regards
Megan Lambert