Someone not doing the jop because now people loosing there things after going to pension, and I have a proof of that it also happened to my father also but by that time I didn't know about hello Peter

Morning hello Peter hope you are well,I'm writing this complain on behalf of my mother Tintswalo Lucy Maluleke I'd *** she go out on pension January,now is end of February and we are starting another month now her medical aid send her a massage if she still want to continue with the product or not,while she want to continue but now she afraid of losing it because she's not getting her money even some of the policy it might collapse please help her