Snailpace payment system

I resign from government in November 2025. Statistics South Africa, the employer uploaded all the documents in December 2025 and process is stuck at GPAA manual payment review as from the 11 Jan 2006and all call Centre urgent cannot tell as to what is the turn around time and they do not allow me to the complaints manager. I have written 2 emails and the remain unanswered. Am about to lose my house and the car and my kids remain at home because I cannot pay school fees, transport, uniform and stationery.