Slow or just bad service

<p>I resigned from goverment end of February 2017, been in contact GEPF in Pretoria since end of March.</p> <p>THings progressed smoothly until two weeks ago when a call centre agent told me herself that my file is moving to slow and that she will send an email to query it. Two calls after that and more emails to the specific department,just no clearity on what or who is the problem. Yesterday contacted them again and my file could not be traced on system which i see as my documents have been lost.</p> <p>I am really in need of getting some feedback since I have a lot at stake at the moment. I need to know what is happening since my submission is without errorsI would think it would go quick.</p> <p><br />Also seems the 60 day period to finalise a case is being used as excuse since I myself worked in an area where i dealt with clients and a time frame was not my excuse to not deliver a good service to the public. Just sad how goverment treat its own. </p> <p>I am not unfair or unrealistic, I do understand the amount of applications but please if things can move at the pace where its fair to the applicant then I think GEPF wont carry the nameof bad service.</p>