sick and tired of the bad service

i have a problem with the orphans annuity that was supposed to be paid out in 2011 already the required documents were sent on time and i have been getting different and confusing responses from the call centre, others were saying they are waiting for payment to go through while others are stating that i should submit proof of study which has already been submitted i fail to understand why others are seeing it and others not, its been 6 years now and i am already struggling to pay for the fees due to the university at that time which i had to drop out in 2013 i have sent numerous emails and tried contacting the call centre and i am not getting any help it seems like nobody cares, theres a reason why there was such an amount that was supposed to be paid to me, our parents plan for our future so that we do not suffer when they no longer here but GEPF decides to keep the money to themselves which is unfair, last time i sent an email to one of the general manager but he just sent it back to the enquiries saying please assist up until today there is no feedback i need a way forward i am sick of this treatment Cp ********** 1 Good day i have a problem with my orphans annuity that was supposed to be paid out in 2011 already the required documents were sent on time and i have been getting different and confusing responses from the call centre, others were saying they are waiting for payment to go through while others are stating that i should submit proof of study which has already been submitted i fail to understand why others are seeing it and others not its been 7 years now and that was supposed to assist me with my studies which i am struggling to pay until date i had to drop out in 2013 while my dad had my future planned for this, i have sent numerous emails to even the general manager, i went to the pretoria branch as well a long time time ago until date i am waiting for payment, it is hard to get through your call centre and when you get through the agents are rude refusing to help, i am so unhappy with the service i am getting and i have searched everywhere for the complaints number with no luck.