1 reviews | Active since Sept 2016
Shocking service very disappointing
<p>I have made an application on the 4/07/2016. I was told by the assistant who processed my application that it would take 60 working days. Today I visited there offices and I was told that the person who told me that I would get paid in 60 days **** to me. Further it was stated that they are only processing February 2016 submissions for payment and I can expect payment in January 2017. This is shocking. I have bills to pay. I have a car which is going to be repossed soon. The house is almost gone. The banks has helped me to the best of there ability but unfortunately I wonder if I will ever get my money. I am shocked that it takes so long to process and Pay someone. I wonder if someone is really going to help. </p>
Good Day
Thank you for contacting the GPAA.
We acknowledge receipt for your complaint.
Kindly note that I have send an urgent follow up with the relevant section.
I will liaise again once feedback is received.
Kind regards,
Lucille Smith
Good Day
Thank you for contacting the GPAA.
We acknowledge receipt for your complaint.
Kindly note that I have send an urgent follow up with the relevant section.
I will liaise again once feedback is received.
Kind regards,
Lucille Smith
I have now sent two emails to Lucille Smith. But to no avail. She called me on Wednesday morning and saying that she has escalated my complaint and will provide feedback. I then asked her when will she call me back and give me an update she advised that she will call me on Thursday. I emailed her yesterday and no response. I then emailed her this morning again still no response. It looks like I will have to go and live in there offices soon. I am going to loose my house and car but they do not care. Lucille Smith you have given me hope but now it is all shattered again. Can you please help me?
I have now sent two emails to Lucille Smith. But to no avail. She called me on Wednesday morning and saying that she has escalated my complaint and will provide feedback. I then asked her when will she call me back and give me an update she advised that she will call me on Thursday. I emailed her yesterday and no response. I then emailed her this morning again still no response. It looks like I will have to go and live in there offices soon. I am going to loose my house and car but they do not care. Lucille Smith you have given me hope but now it is all shattered again. Can you please help me?
