SA in a nutshell

If you are looking for promises about service delivery then this is the place, go to the website to find all the pretty promises and all the great functions of the great GEPF, then, like the rest of the government institutes in SA ( except SARS) they don't deliver.

The entire call center can be replaced by an app on the phone, but this is job creation 101, let's get someone to take an hour to answer the phone, just to frustrate you by telling you nothing and you should phone again in a week. Then 6 months later, after they have lost the paperwork for the 3rd time, you are asked to re-submit the paperwork. Then 13 months later, you find out that payment is cancelled and they don't know why, even the top management will give you vague answers, they also have no clue to why the payment was cancelled, the "system" is not updated but there is "processes" that they need to follow. So even if a person has 0 income for 13 months due to negligence, you must please remain calm, and please don't use those words, and still we have no idea why it has not been paid but for the again we will mark this as PRIORITY.

So basically, after my father worked his entire life to serve this country and the DoJ, this is the service he gets from them after he passed away and left his family behind to struggle with the GREAT GEPF.