Poor service -GEPF,LUCILLE SMITH,LESNA

<p>Reference number from GPAA-***7</p> <p>I resigned from SAPS in Nov 2015-Pension not yet payout.</p> <p>I contacted GPAA and was sent from Pillar to post.Eventually emailed the CEO and was directed to his PA.She made numerous empty promises and made me feel as if i intrude.No one is able to tell me the actual status of my claim.</p> <p>A Lucille smith called me in May-she gave me a generic ,scripted answer that she will look into my matter(very similar to her platitudes on this website)-i have not heard from her since.</p> <p>The call centre told me today that i will have to wait another 30 days for payout.,conflicting with their statements on the 30th May that my matter is resolved.</p> <p>Is there anyone whom can tell me definitively when i will receive payout and help me expedite this matter,as i am considering legal action, as my experience is directly opposed to what the GEPF promises on their website.</p> <p> </p> <p>Frustrated member </p> <p> </p> <p> </p>