Poor service for chronic and aged members

The only efficient department at GEMS is the premium department. Debit orders go off very efficiently. The employees at the call centres are hopeless. Supervisors are never available. GEMS is very reluctant to approve payments. Agents send you from pillar to post for months. You don't even receive a reply from them. You have to call in to check the progress on your claims. Communication within the company is very poor. Each department blames the other, They definitely need new administrators.