Poor service delivery

I went on pension effective 30 April 2024. I am entering month six without and pension proceeds to date. When trying to contact the pension department you hold on for long periods only to be informed that their systems are offline. The last enquiry I made I was informed that my file was with the finance department since 12 September 2024. I complained to the pension fund ombudsman, however, their processes are definitely not in favour of the complainant.