poor service delivery and incompetence by GEPF

I am writing this review out of frustration, total disappointment and heavy heart. My aunt passed on last year on the 4 of January (2020) and left a child who is still in high school. We have been trying to get the child pension fund but every time we call we are told the processing department is still busy. In November last, year we borrowed money for transport and went to Polokwane office (GEPF) after we called and we were told that there were outstanding documents, we submitted and asked if there any other document required they said no. In January when we called, they said proof of relation is outstanding, we borrowed money for transport and we went there again. We are really struggling to pay the child school fees we even went to the loan sharks and i feel this is fair at all. So I realised that pension fund frustrates everyone who wants to claim until they run out of money to follow up, that’s why they have huge amount of unpaid/unclaimed amounts. The phone call are expensive as they put on hold for over half an hour always. There are many Orphans out there who go to bed hungry because of the poor service delivery and incompetence by GEPF. Why are you frustrating to helpless people?