Poor service by tye staff of GEPF

I intially submitted a death benefit claim on the 13th November 2024. After numerous follow-ups I received feedback that my claim was declined as my signature on the Z300 was different from the one on the Z894 form. I then resumitted the forms on the 11th Dec signatures were still slightly different as my signature never look the same whenever I sign a document. After numerous follow-ups I received feedback of the signatures on the 15th January but the forms that were sent to me were dated 13 November. Meqning the ones I submitted in December were still not processed. They also attached an affidavit. On Sunday 19th January 2025 I resubmitted the forms with the affidavit. I am still awaiting their response. I am really disappointed by the level of service that they give to us. We are grieving the loss of our parent yet we have to go up and down to get the funeral benefit. This is really draining