Pension redress payout still waiting nothing happening

The gepf has got to be the worst government department to ever deal with in South Africa we called them regarding my mums pension funds with regards to the pension redress the call centre agent whose so dumb said that my mums documents gave not been submitted yet we've completed and submitted in 2010 we then went to their office and to our surprise they said everything seems fine on the system all required docs have been submitted and is waiting approval however no one has gotten back to us about the monies that's due to be paid all of my mom's other colleagues have received this money but my mum and a few of her friends who worked for government has not and they've been waiting since 2019 for it. Every time you call them they do not know what they are doing their staff is disgusting like vomit we have yet the worst government system in our country everything is getting worst for everyone and yet they cannot pay what's due to the people please GEPF catch a ****ing wake up you always giving excuses about our money I do not appreciate what you are doing and how you are treating the people who was in public service I will write as many reviews as I possibly can to bring your'll to shame the world needs to know what ******* government South Africa has.