PENSION NOT PAID

I am a retired provincial government official since May 2012. My pension for October 2017 has not been paid. I immediately on the 1st November 2017 notified the GEPF via the call centre. Follow-ups where done on the 6th-, 21st -, 23rd November 2017. I was informed that they where working on the problem and was told today that it has been sent through to the financial manager for approval and that I MIGHT expect payment during next week. The call centre staff was always very professional but cannot give a definite answer. I am of the opinion that a problem of this nature should be resolved much quicker. A pensioner cannot carry the cost that is uncured because debit orders and accounts are not paid. It is time consuming to make the relevant arrangements and incurs telephone costs as well. GEPF SHOULD REALLY ATTEND TO THEIR PROCESSES TO RESOLVE A PROBLEM QUICKER.