Pension Fund Payout

Good Morning <br> <br> I am lodging this complaint on behalf of my grandmother<br> <br> Mosidi Martha Modingwane has been running to the GEPF department for 4 months now without any positive feedback. She submitted her pension fund papers to be processed at the GEPF department. She was informed that the process will take 6 weeks but it has been 4 MONTHS of stress now.<br> On the 20th of March she was told that her papers went to the bank for verification. She waited and nothing happened.She went again on the 8th of April to make a follow up, and only then she was informed that her Initials are incorrect. It is \MN"instead of \""MM\"" . I mean what kind of a excuse is that?Yesterday she went there and left without ANY assistance. The q's are long and she ended up leaving because she was not feeling well. She is suffering from diabetes"