Pension fund - follow up

I am totally disappointed with how the claim we logged is being handled. The late dad wanted to ensure that should he pass on his kids will be well taken cared for but GEPF is failing us. The claim was logged January and till date we have not received any feedback, when calling the call center they keep on telling us that everything is done and our file is in the payments department which will be released soon. We've been going inside the branch (Marshalltown) and they keep telling us that there is a warning that they cannot remove, each time they remove it it automatically goes back, so my question is does this mean we will not get our money cause they cannot remove the warning. We were informed by them that we should have received the money by June as everything was verified by then.. Every week there's a different story, they said the case has been escalated to their IT specialist for the warning to be removed which will take 2-3 weeks however it's been weeks and warning is still there, they promise to call us back as they will follow up but till today we still waiting for a call back. I'm not sure if this company does consider the fact that people travel from far to get what's due to them.... What breaks my heart is that they confirmed that everything is fine they just need to release they money but they can't. Why must people suffer for what is due to them?

I logged a complaint and it's been two months since I have not received any feedback, my complaint is with Lerato and I've been following up but I'm getting ignored. Please advised what must be done. Should lawyers or Xrepo on channel 157 be envoled so that our case can be resolved?