1 reviews | Active since Dec 2016

02 Feb 2017, 11:30

Payment section for urgent processing but now URGENCY

<p>Hi Lucille,</p> <p> </p> <p>I am very stressed with the way our claims are being handled. The first thing that GEFP is getting wrong , no communication to applicants, no follow up's and status updates.</p> <p> </p> <p>So I made a call to GEFP I was told that my file moved to the paymeny section on the 25th of January. I would really like to know when I should expect my payout. I have to help my family they are already drowing since they had to help me with my divorce case in paying out lawyers. I also have a medical condition and my medication does not come cheap.</p> <p> </p> <p> </p> <p>Please advsie on payment date that is all I ask for , so I can start a new chapter in my life.</p>

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Replies (5)
Government Employees Pension Fund (GEPF)
Government Employees Pension Fund (GEPF)'s reply06 Feb 2017, 08:41
Official

Good Day

Thank you for contacting the GPAA.

Kindly note that the verification process was completed, the divorce benefit was finalised and will follow with our payment run.

I will contact you once the payment date is available.

Kind Regards.

Lucille Smith

Government Employees Pension Fund (GEPF)
Government Employees Pension Fund (GEPF)'s reply06 Feb 2017, 08:41
Official

Good Day

Thank you for contacting the GPAA.

Kindly note that the verification process was completed, the divorce benefit was finalised and will follow with our payment run.

I will contact you once the payment date is available.

Kind Regards.

Lucille Smith

Government Employees Pension Fund (GEPF)
Government Employees Pension Fund (GEPF)'s reply06 Feb 2017, 08:57
Official

Good Day

Thank you for contacting the GPAA.

Kindly note that the verification process was completed, the divorce benefit was finalised and will follow with our payment run.

I will contact you once the payment date is available.

Kind Regards.

Lucille Smith

Government Employees Pension Fund (GEPF)
Government Employees Pension Fund (GEPF)'s reply06 Feb 2017, 10:10
Official

Good Day

Thank you for contacting the GPAA.

Kindly note that the verification process was completed, the divorce benefit was finalised and will follow with our payment run.

I will contact you once the payment date is available.

Kind Regards.

Lucille Smith

's update06 Feb 2017, 15:27
Reviewer Update

That's my point Lucille, you guys are not contacting anyone. if i had not logged a complaint I would'nt have known that some document was not verified.

what is the estimated turn around time for payment because i really need to get my back and start planning my life