Pay my claim NOW!!

I submitted a funeral claim on 10 May three days after my mum passed away. I was told it will take 7 days to process. It is now 27 June. First it was a bank statement that was missing, which I submitted the same day I received a message on 31 May. Then apparently on 5 May, the bank statement was requested again but I did not receive any information about this from GEPF. I called on 22 June after days of calling with no answer because their system was down for 3 days, only to find this out. I submit on the same day. Now I am being told there is a backlog and a delay because the scanning staff member is unavailable. Shame on this institution, adding pain to the grieving. If it is not this it is that. Then we wonder why South Africa is failing.