Pathetic services

My father passed on last year August (05/08/2020), up until today we are not receiving proper feedback from Gepf, we forever being told that his file is in the back office.

It's been 8 full months my father passed and it happened that he was the bread winner of the family, my mother on the other hand is unwell and struggling to pay for her medication, bills are unpaid and everything is hold.

The only response we getting from Gepf is "the file is in the back office". This is so frustrating for us.