Pathetic service from Gepf call Centre agents

If there was a zero rating I would actually rate then zero. This is possibly thee worst government call Centre I've ever had to deal with. My om passed away during November 2021 and whilst their website claims the funeral claim will be paid out with 72 hours, that is a crock of lies. I phone them every 2nd day and they either either tell me a different lie or my mom's documents have not yet been linked or there is a bad connection and the calls gets cut. This after having to set aside 3+ hours, the morning and the afternoon just to reach them. Also their self service portal is a joke. Bearing in mind these are beneficiatues who has lost a loved one and obviously needs to get the funds for funeral costs or whatever else they might need it for no empathy on these government employees side. I mean who are the Team leaders of these agents or their workflow coordinators. How do they get way with giving duc ****py service, do you have no pride in your job. Is it absolutely okay for you to be in charge if a bunch of call Centre clowns. This is absolutely disgusting without a doubt.... A I'm writing this review I just hit cut off from a call with the geof agent for the umpteenth time.... Tomorrow I shall try again.... Absolutely pathetic service.