Pathetic Service

My husband Mr Ben Hlongwane passed away on the 08 August 2021 and a government employee.I submitted the forms that were sent to me by the employer in August,I was told they only received then in September.I kept on phoning to make a follow up on the payments, we have 3 kids of which all are still under my care.In February 2022 they made a payment for the 2 children who are over 18 and I was expecting my payment to also be done shortly after that.I waited until May when Wesbank wanted the settlement of Mr Hlongwane's that he was still paying when he passed on.I was told that the payment bounced back or was reversed as the was a problem with the initial on the bank form.No one bothered to contact me about whatever problem they encountered during the attempted payment.they then sent me a form that I had to take to my bank to be completed, which I did and I submitted it at their offices in Pretoria on the 17th May 2022,I was told the process of reissuing will take 6-8 weeks,I couldn't get the 60 day letter that I could show the bank that was harassing me for car settlement because the case was apparently finalised.I phone them twice if not thrice a week for progress, they keep telling me the case is with the finance department who has not yet released the payment date.I am frustrated because I am currently unemployed with 3 school going children, who need food and clothes, bills to pay and it seems like no one cares about that.My late husband worked for that money, it's not like I am asking GEPF to give me loan I want what is rightfully mine and my children's.