Not paying my mother's funeral benefit - even after 3 months.

This is the second time I've put in a complaint about the GEPF not paying my mother's pension out. It took them 2 and a half month to tell me that my bank details did not match the form, I sent everything to them and now almost 3 months after my mother passed away, I have still not received payment. I am still mourning my mother's passing and to deal with what the GEPF is doing to me is not only wrong, but cruel and heartless. I have approached the ANC and DA for assistance, hopefully they can help.