Non-payment of Funeral benefits - ***0

I have been in contact with the GEPF numerous times with regards to my late husband's funeral benefits. I cannot fault the call center agents neither the consultants at the service center, but the service definitely stops there. My husband was a contributing member as well as a pensioner. The fund only paid the funeral benefit on the pension number and not on the contributing number. Numerous calls later and confirmation from the call center agents that funeral benefits should be paid on both numbers and subsequent escalation of the complaint delivered no results. I am at wits end with the GEPF. The call center agent gave me their complaints number, but this number is not answered.