More empty promises and useless escalations!
<p>Can't believe that I am still waiting for my money. You rep**** on the 22nd of SEPTEMBER on here that my file was in the payment department for URGENT processing. I have since phoned your offices and visited you walk-in centre in Cape Town. Every time I get told that my case is being 'escalated', but nothing happens?? You would think that if it has been referred for URGENT processing and been ESCALTED so many times it would be completed by now, almost a month later?? But no, still waiting and still wasting my time and money on following this up. And let me guess, your reponse to this is going to be: Thank you for contacting the GPAA, your documents are in the payments section for urgent processing. What a joke!</p>
Good Day
Thank you for contacting the GPAA.
We hereby acknowledge your email with regards to the pension benefit. Please note that the case is currently with our payment department for processing.
Further follow up has been made with the relevant section to expedite the matter.
I will liaise with you again once the case is finalized or if there are errors on the file.
Kind regards,
Lucille Smith
Good Day
Thank you for contacting the GPAA.
We hereby acknowledge your email with regards to the pension benefit. Please note that the case is currently with our payment department for processing.
Further follow up has been made with the relevant section to expedite the matter.
I will liaise with you again once the case is finalized or if there are errors on the file.
Kind regards,
Lucille Smith