SR
Stephane R

1 reviews | Active since Jul 2016

11 Aug 2016, 06:01

LUMP SUM ***3

<p>Good day Lucille</p> <p> </p> <p>Any feedback???? as my mother just called your offices and a lot of excuses were given except the payment date. Things that were sorted out weeks/months ago.</p> <p> </p> <p>For weeks now we were informed that everything is in order. At one time we were informed that it is at the payment section and the status needs to be changed in order for the claim to be picked up by the system.</p> <p> </p> <p>Why the run around? </p> <p> </p> <p>Your urgent reply is needed.</p> <p> </p> <p>Thank you.</p> <p> </p> <p>Regards</p> <p>Stephane</p>

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Replies (2)
Government Employees Pension Fund (GEPF)
Government Employees Pension Fund (GEPF)'s reply12 Aug 2016, 05:43
Official

Good Day

Thank you for contacting the GPAA.

We acknowledge receipt of your complaint.

Kindly note that the lumpsum payment is finalised and will go out with our payment run in order for the benefits to be paid by next week.

I will liaise again by Monday in order to confirm the payment date.

Kind Regards.

Lucille Smith

Government Employees Pension Fund (GEPF)
Government Employees Pension Fund (GEPF)'s reply17 Aug 2016, 05:09
Official

Good Day

Thank you for contacting the GPAA.

Kindly note that the lumpsum was confirmed to be released today in your mothers account.

Kind regards,

Lucille Smith